Japanese perfectionism in luggage handling — Hidden gaps in business between Europe and Japan (6)

Ten hotels in a tag and delivery without mistake
Ten hotels in a tag and delivery without mistake

The Japanese Art is the finest in the world and so is the service, including luggage handling by the airport limousine.

Arriving from Europe at Narita International Airport, Susan was surprised at the tag attached to her luggage at the bus stop of the airport limousine. It was her first business travel to Japan. (The luggage may look funny but it’s for her business travel.) A man at the stop asked her hotel, and marked a green circle on the name printed to the tag. On the tag, the names of the ten hotels are neatly listed and printed (see photo). These are the hotels at which the bus will stop by along the way in downtown Tokyo.

When the bus arrived at the hotel, Susan’s luggage was taken out without mistake. If it were some other countries, which may include some in Europe, Susan would have had to keep her eyes on her luggage to make sure that it would be taken off at the right hotel. In Japan, Susan had nothing to worry about.

It may be a small experience but gave a strong impression to Susan to understand how much attention is paid to the detail and the Japanese standard of the perfect service.

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Author: Yoshiko KURISAKI (栗崎由子)

I am Yoshiko Kurisaki, Japanese, executive consultant specializing in cross-cultural management between Europe and Japan. Being based in Geneva, I travel between Europe and Japan. Culture may be a stop factor in business. That said, if you go beyond that, culture is a vaIuable source of inspirations and innovation. I help European businesses to turn cultural barriers to innovation.   栗崎由子(くりさき よしこ)、ダイバーシティ マネジメント コンサルタント。二十余年間欧州の国際ビジネスのまっただ中で仕事をしてきました。その経験を生かし、日欧企業むけにビジネスにひそむ異文化間コミュニケーションギャップを解消し、国籍、文化、性別など人々の違いを資源に変えることのできるマインドセットを育てるための研修やコンサルティングを行なっています。文化の違いは”面倒なこと”ではなく新しい価値を生み出す源泉です。日本人の良さを国際ビジネスに生かしながら、違いを資源に変えて価値を創造しましょう。ジュネーブ在住で、日本とスイスを往復しています。

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